Refund Policy

1. Our Commitment to You

At ZeoDent, we're confident that the 7 Minute AgentClone Course will transform your real estate marketing and help you generate more leads with AI-powered videos. However, we understand that every real estate agent's situation is unique.

That's why we offer a generous 30-day money-back guarantee with absolutely no questions asked. We want you to have plenty of time to:

• Go through the complete course materials
• Create your first AI videos
• Test the strategies with your audience
• See real results for yourself

If the course isn't the right fit for you—for any reason at all—we'll refund your money completely.

2. Refund Policy Details

2.1 Eligibility Period

You have 30 days from the date of your purchase to request a refund. The 30-day clock starts on the date your payment is processed and confirmed. This gives you a full month to evaluate the course and decide if it's right for you.

2.2 No Questions Asked

We truly mean it: no questions asked. You do not need to provide:

• A reason for your refund
• An explanation or justification
• Proof that you tried the system
• Feedback or testimonial

If you're not satisfied, you get your money back. Period.

2.3 Keep All Course Materials

Here's the best part: Even if you request a refund, you can keep all the course materials forever:

• Video training modules
• System prompts and workflows
• Real estate scripts and templates
• Phone editing templates
• Bonus materials and resources

We believe in goodwill, and we hope the materials will provide value to you even if the course isn't what you expected.

2.4 Full Refund Amount

You'll receive a 100% full refund of your purchase price:

• Full amount: $37 USD
• No partial refunds
• No deductions
• No processing fees
• No restocking fees

3. How to Request a Refund

3.1 Simple Process

Requesting a refund is simple and straightforward:

1. Send an email: Email supporto@zeodent.it with the subject line "Refund Request"
2. Include your details: Tell us:
   • Your full name
   • The email address used to purchase the course
   • Your order date (if you have it)
3. That's it: No lengthy forms. No bureaucracy. Just send us a simple email.

3.2 Response Time

Our support team typically responds within 24 hours (Monday-Friday, excluding holidays). We prioritize refund requests and handle them with urgency.

4. Refund Processing Timeline

4.1 Processing Steps

Once we receive your refund request, here's exactly what happens:

• Step 1 - Approval: Your refund is approved immediately. No waiting, no review process, no conditions.
• Step 2 - Processing: We process the refund within 1-2 business days of your request
• Step 3 - Transmission: The refund is sent to your payment processor
• Step 4 - Bank/Card Processing: Your bank or credit card processor handles the credit (typically 5-7 business days)
• Step 5 - Confirmation: You'll receive an email confirmation once the refund has been processed on our end

4.2 Total Timeline

From request to refund in your account:

• Best case: 2-3 business days (if your bank processes quickly)
• Typical case: 5-7 business days
• Worst case: 10 business days (depending on your financial institution)

5. Refund Method & Payment

5.1 Original Payment Method

All refunds are issued to your original payment method:

• Credit card → Refunded to that credit card
• Debit card → Refunded to that debit card
• Digital wallet (if applicable) → Refunded to your original account

All refunds are processed securely through our PCI-DSS compliant payment processor.

5.2 Different Payment Method

We cannot issue refunds to a different payment method or account than the one originally used for purchase. This is a payment processor security requirement.

6. Refunds After 30 Days

Refund requests made after 30 days from the date of purchase are evaluated on a case-by-case basis. While we honor our 30-day guarantee strictly, we understand that exceptional circumstances may arise.

If you have a special situation or unique circumstance, please reach out to us at supporto@zeodent.it and explain your situation. We're real people who care about our customers, and we'll do our best to find a fair solution.

We've approved late refunds for: Technical issues, payment problems, family emergencies, or other legitimate concerns. Just ask us.

7. Digital Product & EU Consumer Rights

7.1 Instant Access Notice

The 7 Minute AgentClone Course is a digital product with instant access. Upon purchase, you receive immediate access to all course materials.

7.2 EU Consumer Rights Disclosure

For EU Customers: Under EU Consumer Rights Directive 2011/83/EU, digital products with instant access are exempt from the statutory 14-day cooling-off period once delivery and use have commenced.

By purchasing and accessing the course, you expressly agree to immediate delivery and acknowledge that you waive your right to the statutory cooling-off period.

7.3 Our Superior Guarantee

Here's the good news: Even though we're exempt from the EU cooling-off period, we voluntarily offer a superior 30-day money-back guarantee—giving you 2x more time than the statutory requirement. This is our way of showing confidence in our product and commitment to customer satisfaction.

8. Secure Refund Processing

All refunds are processed securely through our PCI-DSS Level 1 certified payment processor:

• We initiate the refund through our payment processor's secure system
• The payment processor reverses the original charge to your payment method
• Your bank or card issuer processes the refund
• The refund appears as a credit on your statement (not a new transaction)
• We cannot expedite your bank's processing time, but we process all refunds on our end within 1-2 business days

Questions about timing? If your refund hasn't appeared after 10 business days, contact your card issuer. They can check the status on their end.

9. Prohibited Refund Activities

While we offer a generous refund policy, we do not tolerate abuse. The following activities may result in denial of refund and/or account termination:

• Requesting multiple refunds across different accounts for the same course
• Sharing course materials with others and then requesting a refund
• Fraudulent purchases using stolen payment methods
• Attempting to exploit our guarantee policy repeatedly
• Violating our Terms of Service or engaging in illegal activities

We reserve the right to deny refunds in cases of suspected fraud or abuse, while still honoring legitimate requests.

10. Chargebacks & Payment Disputes

10.1 Please Contact Us First

IMPORTANT: Before initiating a chargeback or payment dispute with your bank, please contact us at supporto@zeodent.it.

Chargebacks are costly for small businesses and should be a last resort. We resolve 95% of issues within 24 hours through our simple refund process.

10.2 Why Contact Us First?

• We process refunds much faster than chargebacks
• Our support team is responsive and helpful
• We can resolve technical issues or access problems immediately
• Chargebacks cost us money and damage our business
• We'd rather help you than fight a chargeback

10.3 Chargeback Consequences

If a chargeback is initiated without first contacting us:

• Your account will be immediately suspended
• You will lose access to all course materials
• We will dispute the chargeback with evidence of our refund policy
• Repeated fraudulent chargebacks may be reported to payment fraud networks
• You may be permanently banned from future purchases

10.4 Legitimate Disputes

Legitimate disputes (unauthorized card use, card stolen, etc.) are always honored immediately. If your card was used fraudulently, contact your card issuer right away, and contact us as well so we can help.

11. Before You Request a Refund

11.1 We're Here to Help

If you're having any issues with the course, we may be able to help you without a refund:

• Access problems? We can reset your account immediately
• Technical issues? Our support team can troubleshoot and help
• Questions about the material? We offer guidance and clarification
• Not getting results? We can help you implement the strategies better

11.2 Contact Support First

Before requesting a refund, please reach out to supporto@zeodent.it. Tell us what's not working. We genuinely want to help you succeed, and most issues can be resolved with a quick conversation. Our goal is your success, not keeping your $37.

12. Questions or Concerns?

We're here to help! If you have any questions about this refund policy, your purchase, or the course itself, please don't hesitate to reach out.